Support

Fandonia is an independent software studio. Our first product is QuoteVitals, which compares vendor quotes for hospital capital purchases. We work on other software too, and we announce a title only when it is close to release.

We carry no advertising, we don’t track you, we never sell or trade your information, and we never use what you put into our software to train anything. That holds for everything we make, with no exceptions. Where your data actually sits depends on the title, and each title’s page says so. QuoteVitals has an account, because a tool that compares documents from six vendors has to hold them somewhere your colleagues can see them too. Our Privacy Policy covers it all in one place.

No. Our tools for work are aids that you check, not answers you rely on: a flag on a quote is a question worth asking, not a finding of fact, and the absence of one is not a guarantee that nothing was missed. None of it is medical, legal, financial, or professional advice.

For the work tools, yes, expressly so, including by the colleagues you invite, and anything the software produces is yours to use commercially without crediting us. The specific title’s page and terms say so. What you can’t do is resell or redistribute the software itself, or use it to run a comparison service for third parties.

In your organization’s account on our server, encrypted in transit and at rest, scoped so that nobody outside your organization can reach them. That’s the whole reason this title has an account: a comparison is something several people need to open, and it has to survive the laptop it was started on. You can export everything at any time — the bid tab as a spreadsheet, the memo as a PDF, and your original documents exactly as you uploaded them. Its page spells out what’s stored, for how long, and what happens if a subscription lapses.

No. It’s a purchasing tool for vendor quotes and specifications, not a clinical system. Don’t upload protected health information, clinical records, or anything identifying a patient — we aren’t a HIPAA business associate for it unless we’ve signed a business associate agreement with your organization, and even then it isn’t intended to receive protected health information. If something like that reaches us, tell us and we’ll purge it and confirm when it’s done.

Yes, and we would rather say so here than let you find out later. QuoteVitals extracts figures and terms using Claude, Anthropic's model, through Anthropic's commercial API — so your documents leave our systems for the length of that request. Anthropic does not train on content sent through the API, deletes inputs and outputs within 30 days, and claims no rights in what we send or what comes back; all of it remains yours. We train nothing of our own on your documents, and corrections your team's reviewers make are reused only inside your own organization. Its page lists every company involved and what each one can see.

You can delete an individual comparison — which removes every document, extraction, and flag belonging to it — or your whole account, and we’ll remove it from our live systems on the timeline set out in the retention and deletion policy. If you emailed us and want that correspondence removed, just ask.

Thank you. Email us with what you were doing when it happened, your device and browser or OS version, and a screenshot or screen recording if you have one. We read every report.